New Connections
New gas & electricity supply, handled start to finish.
Setting up a brand-new supply, or adding meters for a commercial landlord. Our in-house team manages the application, the board, and the installation — so you don't have to.
Trusted board relationships
Faster approvals, fewer delays
From bare site to live supply
What our new connections team handles.
Our dedicated in-house team manages every aspect of a new connection — from a brand-new building with no supply at all, to adding meters across an existing commercial layout.
New Electricity & Gas Supply
Setting up a brand-new electricity or gas supply for a building that currently has none — from first application to live meter.
Layout Changes & Landlord Meters
Modifying an existing supply layout and adding additional electricity or gas meters for commercial landlords with multi-let sites.
Application & Board Liaison
We prepare and submit the application, then liaise directly with the gas and electricity boards from start to completed installation.
Why use an experienced team
Faster approvals, fewer false starts.
Working with the electricity and gas boards daily means we typically secure approvals faster — and at lower cost — than going direct.
Enquiry & Site Details
We gather site information and confirm exactly what supply is needed.
Application Prepared
We prepare and submit the formal application to the relevant board.
Board Liaison
We follow up directly with the board throughout, using our existing relationship to keep things moving.
Meter Installed
Installation is completed and your new electricity or gas meter goes live.
Getting the right meter from day one
Meter types, explained
Which meter you need depends on your supply type and consumption. Here's a quick reference for electricity and gas.
Non-Half Hourly (NHH)
Half-Hourly (HH)
Gas Meters
Why accurate, automated billing matters
Devices that automatically communicate your consumption to your supplier remove the guesswork from billing — no more estimated reads, no more disputes over what was actually used.
Why choose Energyex
An established relationship with the boards, working for you.
New connections involve a lot of back-and-forth with the gas and electricity boards. We handle that relationship daily, so you don't have to learn it from scratch.
Faster Approvals
Our day-to-day relationship with the boards typically speeds up approval timelines.
Lower Overall Cost
Getting it right the first time avoids the delays and rework that drive costs up.
End-to-End Management
From application to installed, live meter — we stay involved at every stage.
Whether it's a brand-new site or additional meters for an existing portfolio,
our in-house team manages the application, the board relationship, and the installation — so your new supply goes live with as little friction as possible.
New Connections FAQs
Common questions about new supply connections.
Timescales vary depending on the type of connection, the relevant board, and any DNO or gas network capacity considerations. Simple connections can be completed in a matter of weeks. More complex applications — particularly where capacity reviews are required — can take longer. We keep you updated throughout and follow up directly with the board to avoid unnecessary delays.
Non-Half Hourly (NHH) meters are read periodically — typically quarterly — and do not automatically record consumption without an AMR device. Half-Hourly (HH) meters record consumption electronically every 30 minutes and are generally required for larger sites or where a DNO capacity agreement applies. We advise on the correct meter type for your site at the outset.
Yes. If you are a commercial landlord adding meters to separate tenancies, or modifying an existing supply layout, our team manages the application and board liaison just as we would for a brand-new connection.
An Automatic Meter Reading (AMR) device communicates your consumption remotely to your supplier, enabling accurate billing without on-site reads. Without one, NHH meters may generate estimated bills. We assess whether an AMR is appropriate for your site as part of the connection process.
Ready to start saving?
Free, no-obligation quote. Your best rates within 24 hours.