Privacy Policy

Introduction

This Privacy Policy outlines Energyex's (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at www.energyex.uk (the “Site”), or otherwise share personal information with us (collectively, “Users”).

Grounds for data collection

Processing your personal information (“Personal Information”) is necessary for the performance of our contractual obligations to you, to protect our legitimate interests, and to comply with legal and financial regulatory obligations to which we are subject.

By using the Site, you consent to the collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy. We encourage you to read it carefully so you can make informed decisions.

What information we collect

We collect two types of data from Users:

Non-personal Information — aggregated, non-identifiable usage and technical information transmitted by your device (browser type, operating system, language preference, access time, pages viewed, clicks and actions), used to enhance the functionality of the Site.

Personal Information — information that identifies or could reasonably identify you, including:

• Device information: geolocation data, IP address, and unique identifiers (e.g. MAC address and UUID) relating to your activity on the Site.
• Registration information: details you provide when registering, such as your full name, email or physical address.

How we receive information about you

• When you voluntarily provide your details to register on the Site.
• When you use or access the Site in connection with our services.
• From third-party providers, services and public registers (e.g. traffic analytics vendors).

How we use your information

We do not rent, sell or share Users' information with third parties except as described in this Privacy Policy. We may use information to:

• Communicate with you about our services, technical information, and customer service issues.
• Keep you informed of our latest updates and services.
• Serve relevant advertisements and market our services (see Advertisements and Marketing below).
• Conduct statistical and analytical work to improve the Site.

We may share Personal Information with subsidiaries, affiliates and trusted third-party providers — who may be located in different jurisdictions — for purposes including hosting and operating the Site, providing our services, storing and processing data on our behalf, advertising and campaign evaluation, marketing, and research, diagnostics or analytics.

We may also disclose information where we believe in good faith it is necessary to comply with law or legal process, enforce our policies, investigate fraud, security issues or wrongdoing, defend legal claims, prevent harm, or cooperate with law enforcement or to protect intellectual property rights.

Your rights

You may request to:

• Confirm whether your personal information is being processed, and access it together with supplementary information.
• Receive a copy of information you directly provided, in a structured, machine-readable format.
• Rectify or erase your personal information held by us.
• Object to, or request restriction of, our processing of your personal information.
• Lodge a complaint with a supervisory authority.

These rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. To exercise any of them, contact our Data Protection Officer at info@energyex.uk.

Retention

We retain personal information for as long as necessary to provide our services and to meet our legal obligations, resolve disputes and enforce our policies — taking into account the type of information and the purpose for which it was collected. We may rectify, supplement or remove incomplete or inaccurate information at any time, at our discretion.

Cookies

We and our trusted partners use cookies and similar technologies on the Site. Cookies help you navigate efficiently, remember preferences, and let us tailor the advertisements you see and compile usage statistics. The Site uses:

• Session cookies — stored temporarily during a browsing session and deleted when the browser closes.
• Persistent cookies — saved on your device for a fixed period to recognise repeat visits and preferences.
• Third-party cookies — set by other services running on the page, such as analytics providers.

Cookies don't identify you personally, though Personal Information we hold may be linked to cookie data. You can disable cookies via your browser settings, though some Site features may then work less well.

We use Google Analytics to understand how the Site is used. Google collects your IP address rather than your name, and we do not combine this with personally identifiable information. Google's use of this data is governed by its own Terms of Use and Privacy Policy.

Third-party collection of information

This policy addresses only our own collection and use of your information. Where you share information with other parties or sites, their own terms and privacy practices apply — we encourage you to review them. This policy does not extend to companies or individuals we don't own, control, employ or manage.

How we safeguard your information

We maintain industry-standard procedures to protect the information we hold and require third parties to meet similar standards. While we take reasonable steps to safeguard your data, we cannot be held responsible for unauthorised access gained by others, and we give no warranty that such access will never occur.

Transfer of data outside the EEA

Where data recipients are located outside the EEA, we transfer data only to countries recognised by the European Commission as providing an adequate level of protection, or under legal agreements that ensure an adequate level of data protection.

Advertisements

We may use third-party advertising technology — including third-party cookies — to serve relevant advertisements when you use the Site. You can opt out of many third-party ad networks via the Network Advertising Initiative and Digital Advertising Alliance.

Marketing

We may use your name, email or phone number — ourselves or via subcontractors — to send promotional materials we believe may interest you. Every marketing communication includes a means to opt out; once you unsubscribe, we remove you from our marketing lists. Important service or administrative communications may still be sent regardless of marketing preferences.

Corporate transactions

We may share information in connection with a corporate transaction — such as a sale, merger, consolidation or asset sale. The transferee or acquiring company will assume the rights and obligations described in this Privacy Policy.

Minors

The Site is not directed at children, and we do not knowingly collect Personal Information from minors. If a parent or guardian believes their child has provided us with Personal Information without consent, please contact us at info@energyex.uk.

Updates to this Privacy Policy

We may amend this Privacy Policy from time to time; material changes take effect immediately upon publication, with the latest revision date shown below. Continued use of the Site after such changes constitutes acceptance of the updated policy.

How to contact us

If you have any questions about this policy or how we handle your information, please contact us at info@energyex.uk.